Working with your agency
For clients: ask for something new, follow it, comment, and approve the work or ask for changes.
Knegt is where you and your agency work on your requests together. Everything you see belongs to your company only.
Asking for something new
- Choose New ticket.
- Write a short title and a brief: what you need, where, and by when.
- Pick a category and a priority, and send it.
It lands in the agency's Backlog and they're notified. Add files and comments once it's in. Changed your mind? Withdraw ticket works while it's still in Backlog.
Following your requests
Your board shows each request with how far along it is and what happens next. Switch between List and Board at the top; Knegt remembers which you like. Search with the box above.
When something needs you, it shows up first, under What needs you.
Reviewing work
When the agency finishes something, you'll get an email and a notification: Ready for your review.
- Open the request and look at the files and links.
- Choose Approve to mark it done, or Request changes and say what to change.
The agency hears about it straight away, and every decision is kept on the request.
Comments
Comment on any request to ask a question or add context. The agency's team is notified; you'll be notified when they reply.
Your overview
Overview shows what's ready for your review, where things are, how many requests you file each week, how quickly work gets done, and summaries the agency shares from your meetings.