Notifications and email
Who hears about what, in Knegt and by email.
The bell at the top of the sidebar collects your notifications. Some events also send an email.
| When | Who hears | How |
|---|---|---|
| A client files a ticket | The agency team | Email and Knegt |
| The agency files a ticket | The rest of the agency team | Knegt |
| A ticket goes to In review | Everyone at the client's company | Email and Knegt |
| A ticket is Done | Everyone at the client's company | |
| A client approves or asks for changes | The assignee, or the whole team if nobody is assigned | Email and Knegt |
| Someone comments | The assignee; the client's users when the agency comments; the team when a client comments on an unassigned ticket | Knegt |
| A quote is sent | The client's users | Knegt |
| A quote is accepted, asked about or declined | The agency team | Knegt |
| A handoff is sent | The client's users | Email and Knegt |
Internal notes never reach clients. Tickets without a client never notify anyone outside the agency.